Technical Support
Resolve technical issues quickly with our troubleshooting guides and support tools
Quick System Check
Recommended System Requirements
- Internet Speed
Minimum 5 Mbps for video streaming
- Browser
Chrome 90+, Firefox 85+, Safari 14+
- JavaScript
Must be enabled in browser
- Cookies
Required for login and progress tracking
Common Issues & Solutions
Video not playing or buffering constantly
HIGH
Videos are slow to load, buffer frequently, or won't play at all
Cannot hear audio in videos
MEDIUM
Video plays but there is no sound or audio is distorted
Login issues or session timeouts
HIGH
Unable to log in or getting logged out frequently
Mobile app crashes or freezes
HIGH
The mobile application stops working or becomes unresponsive
Slow page loading or website errors
MEDIUM
Pages take too long to load or show error messages