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Help Center

Find answers to commonly asked questions and get the help you need to make the most of your learning experience.
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Enrollment
Payment
Course Access
Course Materials
Live Classes
Getting Started

New to CMPM? Learn how to navigate and make the most of our platform.

Payment Help

Questions about payments, refunds, or billing? We've got you covered.

Course Access

Having trouble accessing your courses or materials? Get help here.

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Can't find what you're looking for? Reach out to our support team.

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Frequently Asked Questions

10 questions found

To enroll in a course, browse to the courses page, select your desired course, and click "Buy Now". You'll be redirected to the payment page where you can complete your purchase using bank transfer or online payment methods.

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enrollment
courses
purchase

We accept bank transfers and online payments. For bank transfers, you can upload your payment receipt for verification. Online payments are processed securely through our payment gateway.

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payment
bank transfer
online payment

After successful payment verification, you can access your courses by logging into your account and visiting the "My Courses" section in your dashboard. All your purchased content will be available there.

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access
purchased courses
dashboard

Yes, most course materials including PDFs, worksheets, and study guides can be downloaded for offline study. Video content is typically streamed online for the best quality experience.

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download
materials
offline study

Live classes require separate enrollment. Browse to the classes page, select your preferred class, and complete the enrollment process. You'll receive access details and schedule information via email.

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live classes
enrollment
schedule

Don't worry! All live class sessions are recorded and made available to enrolled students. You can access the recordings through your class dashboard within 24 hours of the session.

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live classes
recordings
missed session

You can contact your instructor through the messaging system available in your dashboard. Click on "Messages" and start a conversation with your instructor for any course-related queries.

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instructor
messages
communication

We offer a 7-day refund policy for courses. If you're not satisfied with your purchase, contact our support team within 7 days of purchase for a full refund. Please refer to our refund policy for complete terms.

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refund
satisfaction
policy

Click on "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions in the email to create a new password.

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password
reset
account

Prerequisites vary by course. Each course page lists the recommended background knowledge and prerequisites. Most courses are designed to be accessible to students with basic mathematical knowledge.

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prerequisites
requirements
background
Still need help?

Our support team is here to help you succeed. If you couldn't find the answer you were looking for, don't hesitate to reach out to us directly.

Contact Support Team